1. 官方支持通道 1. Official Support Channels
无论您在使用 AIxJob Android、iOS 或 HarmonyOS 客户端过程中遇到任何问题，均可通过以下官方邮箱联系我们，工程与客服团队将在 24 小时内响应：
If you need help with AIxJob on Android, iOS, or HarmonyOS, reach out to our engineering and support team via the official emails below. We respond within 24 hours:
官方客服与技术支持
Primary Technical Support
客户端故障排查、功能咨询、雇主企业认证审核。
App troubleshooting, feature questions, and employer verification.
[email protected]隐私合规与应急联络
Privacy & Escalation Contact
账号注销人工核验、社区违规举报与合规事务沟通。
Account deletion requests, safety reports, and compliance inquiries.
[email protected]2. 常见问题解答 (FAQ) 2. Frequently Asked Questions
- 如何从官方渠道下载 AIxJob？
iOS 与 Android 双端正式版均已上架！iOS 用户可前往 Apple App Store 下载，Android 用户可前往 Google Play 商店 安装；HarmonyOS 版本正在上架流程中，即将开放下载。 - 能力图谱是如何匹配的？
系统根据您完善的项目履历、核心技术栈与远程协作偏好生成多维能力雷达，并与认证雇主发布的岗位技能要求进行精准对齐。 - 如何开启面试陪练？
在任意目标岗位详情页点击「AI 面试陪练」，即可围绕该岗位的真实技术栈与业务场景进行模拟问答并获得即时评估建议。
- Where can I download AIxJob?
Both iOS and Android official releases are live! Download from the Apple App Store or Google Play Store. HarmonyOS edition is currently coming soon. - How does Talent Graph matching work?
AIxJob maps your project history, core stack, and remote preferences into a structured skill radar to match verified employer requirements. - How do I start a Mock Interview?
Open any job detail card and tap "Mock Interview" to practice role-specific technical and system design questions with instant feedback.
3. 社区安全举报与账号注销 3. Safety Reporting & Account Deletion
如发现虚假职位或不当言论，您可直接在 App 内点击「举报 / 屏蔽用户」，或截图发送至 [email protected]。如需永久注销账号，请在 App 内进入「设置 → 账号与安全 → 注销账号」，或致信 [email protected] 申请人工处理。
To report suspicious listings or abusive behavior, use the in-app "Report / Block" action or email [email protected]. To permanently delete your account, open "Settings → Account & Security → Delete Account" in the app or email [email protected].